AACS IS NOT A DEBT COUNSELLING COMPANY
AACS is a National Service Service Provider in line with the Goverment National Credit Act 34 of 2005
AACS services are rendered in terms of Section 136 Regulation 50 of the National Credit Act
AACS service Providers are Trained & Certified in NCR Debt Review Regulations and Procedure (Damelin)
Our in-house Ncr Accredited Debt Counsellors facilitates necessary Ncr-based system updates
Debt Counsellor Statistics
Click the link beneath the figures to access up to date statistics on the NCR website
When your debt counsellor fails you, you can trust AACS to resolve with the NCR
Since inception of debt counselling in 2007, 4513 debt counsellors were accredited and registered on the NCR database. Over 3000 has since left the practice for various reasons and are no longer involved in debt counselling. This has left thousands of consumers with a permanent debt review flag without a debt counsellor to render the after-care service and the ultimate removal of the debt review flag.
Without a debt counsellor to monitor your debt review progress, you are indefinitely stuck with a debt review flag on your credit record even when your debts have been paid in full and your financial circumstance have improved.
The Alternative After-Care Difference
There are Debt Counsellors - NCR Trained; Accredited & Regulated - mandated by the NCR to conduct consumer financial circumstance assessment and execute prescribed procedures to place over-indebted consumers under the protection of debt review, and to render after-care service in terms of Section 86 of the NCA.
These are professional practitioners in the business of rendering mandated service and collect fees.
Sadly while the majority (65%) of debt counsellors have left the profession, very few of these professionals comply with the after-care mandate to ensure release of the consumers from debt review.
And then
There are After-Care Service Providers - NCR Trained; Certified and Independent - dedicated to enforcing consumer rights in the debt review environment and rendering after-care service to ensure the release of eligible consumers from debt review in terms of Section 136, Regulation 50 of the NCA.
This is a special group of Ncr trained professionals (including volunteer accredited debt counsellors) whose focus and concern is to save the consumer from unprofessional, neglect, fraudulent, unlawful practices and sub-standard service delivery that is prevalent in the debt counselling industry.
The Alternative After-Care Service (AACS) is the result of an intensive research of the shortcomings of the debt review exit process which is mainly due to debt counsellors who neglect to render after-care service or are no longer involved in debt counselling leaving thousands of consumers indefinitely stuck under debt review. As a result of the enomous data - the Alternative After-Care Service was established with the goal of creating a platform for the debt review consumers to voice their struggles with the NCR and seek prompt resolution.
The Alternative After-Care platform is a conduit that connects the debt review consumers directly with the NCR to investigate and resolve debt review disputes.
The National Credit Regulator (NCR) is a regulatory body that was established under the National Credit Act, 2005 (Act No. 34 of 2005). The NCR operates as an entity within the framework of this legislation. The NCR oversees the registration and regulation of debt counselors. The NCR monitors compliance with the National Credit Act and has the authority to enforce compliance. This includes investigating complaints, conducting inspections, and taking enforcement actions when necessary.
AACS is actively seeking and collaborating with consumers, debt counsellors and credit providers to eliminate undesirable elements and restore the tarnished reputation of debt counselling.
INTRODUCING THE ALTERNATIVE DEBT REVIEW AFTER-CARE SERVICE
Alternative After-Care Services Benefits:
> Establish details of the Debt Counsellor on record (Free Credit Report)
> Establish the status of Debt Counsellor on record (Active/Inactive)
* Clearance of Debt Review Flag
* Issuance of Clearance Certificate
* Debt Repayment Monitor(how much you have paid through the Pda, and your outstanding balance)
* Settlement of outstanding (debt review) accounts
* Investigation of Unprofessional Conduct by Debt Counsellor
* Investigation and Dispute of Unlawful Debt Review (documentation, processes and procedures)
* Recovery of unlawfully collected fees
Access to Financial Assistance
Personal Loans *
Debt Settlement Loans*
Vehicle Finance *
Home Loan Finance*
Protection
Assets Protection - protection from reposession
Free Credit Legal Advice
* Financial Assistance depends on affordability assessment as per National Credit Act
How does Alternative After-Care Service Work?
Debt Repayment Monitor
In the event that you paid or you are still paying your accounts through the appointed PDA, we liase with the PDA to supply distribution statements
Issuance of Clearance Certificate
In the event that you have settled all accounts that were placed under debt review, we can either contact the debt counsellor to issue a clearance certificate or liaise with the NCR to enforce issuance a the clearance certificate. In this instance you will need to supply settlement confirmation letters. In case you cannot get the settlement letters, we shall contact all your credit providers on your behalf to supply same.
Settlement of Outstanding Accounts
As an Alternative After-Care subscriber, you qualify for the debt settlement assistance.
Our finance partner can assist with settlement of outstanding debts in order to acquire a clearance certificate. We shall access your repayment profile from the appointed PDA for your outstanding balances. Your financial circumtances shall be assessed to determine how much advance you qualify for to settled your accounts.
Investigation and Dispute of Unlawful Debt Review - Clearance of Debt Review Flag
* NCRA shall access and supply a Free Credit Report from Xds Credit Bureaus displaying debt counsellor details and status
* We conduct assessment of your debt review cirumstances to establish compliance
* Where it is deemed that you are eligible for debt review dispute and clearance
* You will be requested to complete NCR prescribed dispute documents
* We log the dispute with the NCR on your behalf in terms of Section 136 Regulation 50 of the NCA.
* The NCR shall investigate your dispute and resolve the matter within 7 - 30 days
In cases where the debt review circumstances are complex, the removal can take up to 90 days
PS: There are very rare instances where resolution might require court intervention
Alternative After-Care Subscription Options:
Once-Off Annual fee = R1200 or
Full Term Monthly Subscription = First Month R50 then R150 x 12 months or
Short Term Monthly Subscription = First Month R50 then R180 x 6 months
(renewal of subscription service is optional on all packages)
Partners & Consumer Reviews
"Over 3000 debt counsellors have left the debt counselling practice leaving thousands of consumers stuck with the debt review flag on their credit record. What NCRA is doing is filling the gap to help stranded consumers to exit the abandoned or unlawful debt review situation, especially where the debt counsellor on record is no longer available to release their clients from debt review. We recommend NCRA service is an essential platform to connect consumers with the NCR to resolve debt review issues"
"Debt Counselling is a full time and complex undertaking that requires the debt counsellor's full attention. As debt counsellors, we cannot handle disputes for clients who signed-up with other debt counsellors. We receive many disputes from consumers who are not our clients, we refer them to Ncr or Ncra"
We recommend Ncra for consumers who have been unlawfully placed under debt review or lost contact with their debt counsellor.
" I've been stuck under debt review for 9 years. I tried everything to get the flag removed from my credit record, paid lots of money to lawyers and other service providers. Out of desperation to give it one more try, I registered with NCRA. It took 2 months longer that I expected, but now I am free from the ordeal of debt review. My life is back on track..Thank you Ncra Team"
"I want to thank you for stepping in when my lawyer struggled to remove the debt review flag for 3 years and used your platform. Your call centre consultants are very comforting and professional, I shall recommend your service to any one I know"
" I was very sceptical when a friend referred me to NCRA as I've tried clearing my name with many service providers since 2017. I reluctanly registered and before I paid all service fees I received my Clearance Certificate directly from NCR. I am over the moon and shall recommend my colleagues who are also trapped under the debt review for a long time. Thank you Team.