NCRA IS NOT A DEBT REVIEW COMPANY
                       Ncra Service is Rendered in terms of Section 136 Regulation 50 of the National Credit Act
                   NCRA Panel Members are Trained & Certified in NCR Debt Review Regulations and Procedures
                                                                               (Damelin)
                      
             Only the NCR can Remove the Debt Review Flag from your Credit Records 
                                               
                                    About The National Credit Regulator (NCR)
The National Credit Regulator (NCR) was established as the regulator under the National Credit Act 34 of 2005 (NCA) and is responsible for the regulation of the South African credit industry. The NCR is mandated with the registration of Credit Providers, Credit Bureaus, Debt Counsellors, Payment Distribution Agents, and Alternative Dispute Resolution Agents; and monitoring their conduct in compliance with the National Credit Act as amended. The National Credit Regulator offers education and protection to consumers of credit in promotion of a South African credit market that is fair, transparent, accessible and dynamic.

The mandate of the Complaints Department in terms of Section 15 of the NCA is as follows:
To receive complaints concerning alleged contravention of the NCA To evaluate alleged contraventions of the NCA.
To promote effective and efficient informal resolution of disputes between consumers and credit providers or between consumers and credit bureaus
To investigate and ensure registrants comply with the NCA
To take enforcement steps as allowed for in the NCA where necessary

The Call Centre is a division within the Complaints Department. It is the first point of contact with stakeholders for the NCR and is responsible for receiving enquiries related to alleged contraventions of the NCA. Enquiries are received telephonically, in writing and/or by visiting our offices. All enquiries are received and assessed in line with the NCA. Once the assessment of an enquiry is concluded, and allegations of a contravention of the NCA identified, the matter is captured on the Complaints ICT system where a reference number is generated and the complaint is allocated to an officer who will deal with such complaint in accordance with the NCA and internal processes and procedures.

                                                           DEBT REVIEW CLEARANCE IS A FREE SERVICE
                                     Only the NCR can Remove the Debt Review Flag from your Credit Records

The only time you need to pay for debt review is when you apply for debt review - you pay debt counselling fees.
When you decide to leave debt review for any reason whatsoever, you can do so by contacting your debt counsellor.
Debt counsellors are not allowed to charge for releasing consumers from the debt review process/programme. 
In case your debt counsellor is no longer operational, or not responding or not cooperating, you need to lodge a dispute with the NCR. You can find the NCR Complaints contact number here:  NCR Complaints

Important:
In terms of the NCA regulations, a disputed listing should be immediately "temporarily removed" while the dispute is being investigated. This is based on the premise that the consumer cannot remain prejudiced by a potentially unlawful or incorrect listing. This means that when a dispute is logged, the nature/type of listing is removed from your credit report with a notation that there is a dispute on your credit record. 

Do it Yourself
1. Complete the NCR dispute form Form 29
2. Email the form to the email address supplied on the form
3. The NCR shall investigate your dispute and resolve the matter within 7 - 30 days
     * In cases where the debt review circumstances are complex, the removal can take up to 90 days 
     Click this link to download Form 29: Ncr Dispute Form 29

PS: The NCR is dealing with thousands of cases and you need to follow up on your case

Alternatively you can engage the service of a professional for follow up and quicker results

Register for Professional Assistance 
Complete the Registration Form Below
1. A consultant shall call you to verify your details
2. You will supply copy ID and Proof of Address in order to access your Free Credit Report.
3. You receive your credit report displaying the debt counsellor details and debt review status (stage)
4. We assess your debt review circumstance, debt counsellor registration status, processes and regulation compliance and we let you know if you are eliglible for dispute/clearance, and if not, the reason why not.
                 
Important: We can only dispute cases that we deem eligible for clearance 
5. If you are eligible, and you chose to use the professional service, you will be requested to complete Form 29, 
6. We log the dispute with the NCR on your behalf in terms of Section 136 Regulation 50 of the NCA. 
7. The NCR shall investigate your dispute and resolve the matter within 7 - 30 days
     In cases where the debt review circumstances are complex, the removal can take up to 90 days
8. The professional assistance service fee is only R900 (R300 x 3 months) or Once-Off R750
9. The fee covers administration and professional service costs including liasing with the NCR
                                                                                Clearance is Guaranteed
10. In the event the NCR rejects your dispute for any reason, the fee is refundable
                                                                                   
                                                                           Ubuntu Limited Time  Discounted Fees
Once a month we give a Limited Time Compassion (Ubuntu) Discount            
You can register first or you can take the special discount offer before it expires and register after.
                                                 Register Immediately After Taking the Special Discount!       
 
PAGE CONTENT GUIDE: 
SECTION 1 -  Limited Time Discount Offer (Only if you are already a registered client)
SECTION 2-  Debit Order Payment Option
SECTION 3 - Professional Assistance Service Registration
SECTION 4 - Outstanding Debt Settlement Loans
SECTION 5 - Reviews