IMPORTANT
Only the NCR can finalize the resolution of debt review disputes and removal of the debt review flag.
The Ncr investigates disputes logged with the prescribed Form 29, depending on the complexity of the case, the Ncr shall resolve the matter within 7 - 30 days. Extremely complex matters are resolved within 60 - 90 days.
Service Fees - Debt Review Clearance Processes & Procedures
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The entire debt revew clearance process is rendered free except for minimal administration fees and other inevitable essential third party service charges.
The end process is determined by the pre-requisite assessment of your debt review situation and the debt review status displayed on your credit report. Click this link to view debt review status codes:
Dhs Status Codes
The Assessment shall determine:
1. If your debt review situation can be resolved directly with the credit bureaus or
2. If your debt review situation requires the NCR dispute process.
NCR Dispute Process:
Where NCR dispute process is deemed necessary, it is mandatory to submit the dispute with an affidavit to compel the NCR to investigate the matter and expedite the removal of the debt review flag from your credit records. You will receive recommendation to invoke affidavit action.
Non-NCR Clearance Process:
Where you have received a non-affidavit clearance notification, your assigned case manager shall finalize the acquisition of your Clearance Certificiate (where applicable) and your updated 3inOne report with the credit bureaus.
3. Where you have received recommendations to invoke affidavit action, and you have accepted and submitted the instruction to invoke affidavit, the inhouse legal practitioner shall proceed to draft your affidavit on your behalf and email it to you for commissioning. The legal practitioner charges a fee of R1200 for the affidavit.
4. Upon receipt of the commissioned affidavit, the case manager shall log the dispute with the NCR
Service Fees
CLEARANCE WITHOUT AFFIDAVIT
Once-Off R500
R250 x 2 Months
This fee covers:
* File Administration
* Acquisition of Clearance Certificate (where applicable)
* Acqusition of updated 3inOne Report
Select this package only when you have received confirmation for non-affidavit clearance
* Upon confirmation of file activation, you wil receive your updated 3inOne credit report with debt review flag removed
CLEARANCE WITH AFFIDAVIT
R1500
R300 X 5 Months
This fee covers:
* Once-Off File Admin = R300
* Service Fee = R1200 (R300 x 4 months)
1. The Service Fee covers Affidavit Drafting (where it is required by the NCR)
2. You will receive notification to give us Instruction to Invoke Affidavit
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