AACS IS NOT A DEBT COUNSELLING COMPANY
AACS is a National Service Service Provider in line with the Goverment National Credit Act 34 of 2005
AACS services are rendered in terms of Section 136 Regulation 50 of the National Credit Act
AACS service Providers are Trained & Certified in NCR Debt Review Regulations and Procedure (Damelin)
Our in-house Ncr Accredited Debt Counsellors facilitates necessary Ncr-based system updates
When your debt counsellor fails you, you can trust AACS to resolve with the NCR
AACS IS THE ONE VOICE OF A MILLION ABANDONED CONSUMERS
Since inception of debt counselling in 2007, 4513 debt counsellors were accredited and registered on the NCR database. Over 3000 has since left the practice for various reasons and are no longer involved in debt counselling. This has left thousands of consumers with a permanent debt review flag without a debt counsellor to render the after-care service and the ultimate removal of the debt review flag. Without a debt counsellor to monitor your debt review progress, you are indefinitely stuck with a debt review flag on your credit record even when your debts have been paid in full and your financial circumstance have improved.
INTRODUCING THE ALTERNATIVE DEBT REVIEW AFTER-CARE SERVICE
Alternative After-Care Services Benefits:
> Establish details of the Debt Counsellor on record (Free Credit Report)
> Establish the status of Debt Counsellor on record (Active/Inactive)
* Clearance of Debt Review Flag
* Issuance of Clearance Certificate
* Debt Repayment Monitor(how much you have paid through the Pda, and your outstanding balance)
* Settlement of outstanding (debt review) accounts
* Investigation of Unprofessional Conduct by Debt Counsellor
* Investigation and Dispute of Unlawful Debt Review (documentation, processes and procedures)
* Recovery of unlawfully collected fees
Access to Financial Assistance
Personal Loans *
Debt Settlement Loans*
Vehicle Finance *
Home Loan Finance*
Protection
Assets Protection - protection from reposession
Free Credit Legal Advice
* Financial Assistance depends on affordability assessment as per National Credit Act
How does Alternative After-Care Service Work?
Debt Repayment Monitor
In the event that you paid or you are still paying your accounts through the appointed PDA, we liase with the PDA to supply distribution statements
Issuance of Clearance Certificate
In the event that you have settled all accounts that were placed under debt review, we can either contact the debt counsellor to issue a clearance certificate or liaise with the NCR to enforce issuance a the clearance certificate. In this instance you will need to supply settlement confirmation letters. In case you cannot get the settlement letters, we shall contact all your credit providers on your behalf to supply same.
Settlement of Outstanding Accounts
As an Alternative After-Care subscriber, you qualify for the debt settlement assistance.
Our finance partner can assist with settlement of outstanding debts in order to acquire a clearance certificate. We shall access your repayment profile from the appointed PDA for your outstanding balances. Your financial circumtances shall be assessed to determine how much advance you qualify for to settled your accounts.
Investigation and Dispute of Unlawful Debt Review - Clearance of Debt Review Flag
* NCRA shall access and supply a Free Credit Report from Xds Credit Bureaus displaying debt counsellor details and status
* We conduct assessment of your debt review cirumstances to establish compliance
* Where it is deemed that you are eligible for debt review dispute and clearance
* You will be requested to complete NCR prescribed dispute documents
* We log the dispute with the NCR on your behalf in terms of Section 136 Regulation 50 of the NCA.
* The NCR shall investigate your dispute and resolve the matter within 7 - 30 days
In cases where the debt review circumstances are complex, the removal can take up to 90 days
PS: There are very rare instances where resolution might require court intervention
The ADRCS (Automated Debt Review Clearance System)
This NCR intergrated system has been in development for 5 years and has now been tested and released to the consumers for realtime and use.
How the system works:
Consumer Register for AACS
You receive auto acknowledgment of registration email
You receive auto acknowledgment dispute documents link: Document Link
You receive Xds credit report with debt review status and debt counsellor details
You submit Dispute documents - You receive auto acknowlegement of receipt of documents
System Auto Log dispute with the NCR - Notice of log sent to consumer
System Auto 7 days NCR feedback update request, relayed to consumer
System Auto 14 days NCR feedback update request, relayed to consumer
System Auto 30 days NCR feedback update request, relayed to consumer
NCR feedback received, relayed to consumer
Clearance Confirmed and auto relayed to consumer
You receive Clearance Certificate and/or Updated Credit Report to consumer
Close File
What is the Cost:
In essence, the dispute process is free, you only pay once clearance is confirmed.
The consumer pays once-off R100 to cover dispute initiation costs - see dispute initiation process below
Then once-off R600 or (R300 x 2 months) is payable upon NCR Confirmation of Clearance
***This fee covers costs for extended liasing with NCR and the Credit Bureaus for updates and facilitating issuance of clearance certificate and removal of the debt review flag from your credit records.
Do not pay any fees until you receive Confirmation of Dispute Log and Case Number directly from NCR
A Clearance Certificate and/or Update Credit Report is issued upon first instalment or R600 full settlement
NCR DISPUTE INITIATION PROCESS
NCR DISPUTE INITIATION PROCESS
Upon receipt of the R100 dispute initiation fee
1. We draw your credit report to establish the debt review status and debt counsellor details
2. We compile facts from the information you supplied and other sources and draft a compelling dispute/complaint
3. We attach your signed dispute documennts to the automatic dispute log system
4. We telephonically confirm receipt of the dispute with the NCR dispute department
5. We configure the system for automated followup and resolution deadline
ALTERNATIVE AFTER-CARE SUBSCRIPTION PLANS
All Packages include Family & Credit Legacy Benefits:
Free Last Will Consultation & Drafting (optional)
Access to Unlimited Financial Assistance
Personal Loans *
Debt Settlement Loans*
Vehicle Finance *
Home Loan Finance*
* Financial Assistance depends on affordability assessment as per National Credit Act
Protection
Assets Protection - protection from reposession
Free Credit Legal Advice
Full Service Payment
Once-Off R700
Once-Off R700
---------------
Establish details of the Debt Counsellor on record (Free Credit Report)
Establish the status of Debt Counsellor on record (Active/Inactive)
Clearance of Debt Review Flag
Issuance of Clearance Certificate
Debt Repayment Monitor(how much you have paid through the Pda, and your outstanding balance)
Settlement of outstanding (debt review) accounts
Investigation of Unprofessional Conduct by Debt Counsellor
Investigation and Dispute of Unlawful Debt Review (perusal of documentation, processes and procedures)
Recovery of unlawfully collected fees
Alternative After Care Service Fee
Once-Off R100
R600 (R300 x 2 months) payable upon clearance
Once-Off R100
Then R600 x (R300 x 2 months)
----------------------------------
Establish details of the Debt Counsellor on record (Free Credit Report)
Establish the status of Debt Counsellor on record (Active/Inactive)
Clearance of Debt Review Flag
Issuance of Clearance Certificate
Debt Repayment Monitor(how much you have paid through the Pda, and your outstanding balance)
Settlement of outstanding (debt review) accounts
Investigation of Unprofessional Conduct by Debt Counsellor
Investigation and Dispute of Unlawful Debt Review (perusal of documentation, processes and procedures)
Recovery of unlawfully collected fees
Up to R30 000 loans to assist with settlement of your outstanding debt or other emergency purpose.
Debt Settlement Loans
Who Qualifies?
* Every After-Care Service Subscriber automatically qualifies for debt settlement assistance
How Much Do I qualify for?
* The qualifying amount is determined through standard NCA affordability assessment regulations
* Repayment from 3-12 months
How do I Apply?
* The Debt Settlement Facility is a separate service and is not linked to the After-Care Subscription
* The role of NCRA is to submit the loan application to the Financial Service Provider
* The Financial Service Provider (Quinn Finance) shall determine the qualifying amount and repayment terms.
* The funds shall be paid to your credit providers directly - any surplus funds shall be paid into your bank account.
Partners & Consumer Reviews
"Over 3000 debt counsellors have left the debt counselling practice leaving thousands of consumers stuck with the debt review flag on their credit record. What NCRA is doing is filling the gap to help stranded consumers to exit the abandoned or unlawful debt review situation, especially where the debt counsellor on record is no longer available to release their clients from debt review. We recommend NCRA service is an essential platform to connect consumers with the NCR to resolve debt review issues"
" I've been stuck under debt review for 9 years. I tried everything to get the flag removed from my credit record, paid lots of money to lawyers and other service providers. Out of desperation to give it one more try, I registered with NCRA. It took 2 months longer that I expected, but now I am free from the ordeal of debt review. My life is back on track..Thank you Ncra Team"
"Thank you for saving my life and restoring my credit reputation. It would help if you could improve your communication systems, but at the end of the day you did a great job!"
Cheers!
"I want to thank you for stepping in when my lawyer struggled to remove the debt review flag for 3 years and used your platform. Your call centre consultants are very comforting and professional, I shall recommend your service to any one I know"
"Debt Counselling is a full time and complex undertaking that requires the debt counsellor's full attention. As debt counsellors, we cannot handle disputes for clients who signed-up with other debt counsellors. We receive many disputes from consumers who are not our clients, we refer them to Ncr or Ncra"
We recommend Ncra for consumers who have been unlawfully placed under debt review or lost contact with their debt counsellor.
" I was very sceptical when a friend referred me to NCRA as I've tried clearing my name with many service providers since 2017. I reluctanly registered and before I paid all service fees I received my Clearance Certificate directly from NCR. I am over the moon and shall recommend my colleagues who are also trapped under the debt review for a long time. Thank you Team.
